Shipping policy

At PetStar™, we work with trusted fulfillment partners to deliver your order safely and efficiently.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Estimated delivery times are:

United States: 7–15 business days

Please note that delivery times are estimates and may vary depending on the destination, carrier, customs processing, weather, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, will be clearly displayed at checkout before you complete your purchase.

Any available free-shipping promotions will be clearly stated on our website or at checkout.

Order Tracking

Once your order has been shipped, you may receive a tracking number by email.

Tracking information may take several days to become active after the package has been shipped.

If your tracking information has not updated for several days, please allow additional time for the carrier to process the shipment.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at sattorzodacz@gmail.com with your order number.

We will review the shipment status and help determine the next steps.

Please note that PetStar™ is not responsible for delays caused by circumstances outside our control, including customs delays, carrier disruptions, severe weather, incorrect shipping information, or other unforeseen circumstances.

Incorrect Shipping Information

Please make sure your shipping information is correct before completing your purchase.

If you provide an incorrect or incomplete shipping address, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Contact Us

If you have any questions about your order or shipping, please contact us at:

sattorzodacz@gmail.com